Notice, terms
and your data

1 — Scope

These terms govern the sale by OuiLovePerhentian, the trading name of Scampia corp., of snorkelling trips and trip-planning services in the Perhentian Islands to any adult who books through this site, WhatsApp or email. Booking means accepting these terms. The version that applies is the one in force on the date of your booking.

2 — What we sell

Five day trips, described on the home page, departing from Kampung Nelayan on Perhentian Kecil. On request we also arrange full stays combining transfers, accommodation and trips.

Trips are operated by partner local crews who handle navigation and guiding at sea. Our role is organisation, information and follow-up.

Included: your place on board, snorkelling gear (mask, snorkel, vest) and the crew's guidance.

Not included: lunch and drinks, personal insurance, travel to the islands unless stated, and personal expenses.

3 — Booking

An online trip booking is confirmed once the deposit described in section 4 is received; we then send you a written confirmation by email with a booking reference. Places are limited by boat capacity and allocated in order of booking. While you pay, the places requested are held for you for up to thirty minutes.

The Redang excursion must be booked no later than the day before departure. Some trips require a minimum number of participants; we tell you before you pay.

4 — Prices and payment

Prices are set in Malaysian ringgit (MYR), per person, and exclude local taxes payable on site. They are shown in euros (EUR) for reference: the euro price is the MYR price converted at the exchange rate set by the agency, rounded to the nearest euro. The online payment is charged in euros (EUR); the exact amount charged is shown before you pay. The price of a trip is paid in two parts:

• a deposit, paid online when you book, charged in euros, by card or Apple Pay;
• the balance, a fixed amount in Malaysian ringgit (MYR) per person, paid in cash to the local crew on the day of the trip, before boarding.

The deposit paid online is the price of booking the excursion. Its euro amount is the euro price minus the cash balance converted at the agency rate. The euro price, the deposit charged in euros, the balance and the rate are shown before you pay, repeated in your confirmation and fixed on the booking date: later exchange-rate movements change neither the deposit paid nor the balance due in ringgit. Your bank may charge its own fees if the currency differs from your card's.

Online payment is processed by Stripe Payments Australia Pty Ltd. We never have access to your card details.

5 — Right of withdrawal

Under Article L. 221-28, 12° of the French Consumer Code, the fourteen-day right of withdrawal does not apply to leisure services supplied on a specific date or during a specific period. Our trips fall into that category, so the cancellation terms in Article 6 apply instead.

6 — Cancellation, no-show and refunds

The price of a trip is made of a deposit paid online and a balance paid in cash on the day (section 4). The rules below concern the deposit, the only amount collected in advance. They apply subject to any mandatory rights granted to consumers under French law and, where relevant, other applicable consumer law.

6.1 — Cancellation by the customer

Cancellations must reach us in writing, by email or WhatsApp; the date of receipt applies. The online booking deposit is non-refundable if the customer cancels the booking, subject to any mandatory rights applicable under the relevant consumer law. The cash balance, never paid, is not due.

6.2 — No-show

Failure to attend the excursion without prior cancellation does not entitle the customer to a refund of the online deposit, subject to mandatory legal rights. No cash balance is collected.

6.3 — Cancellation by OuiLovePerhentian

If OuiLovePerhentian cancels the excursion and no alternative arrangement is accepted, the amount actually paid online for the cancelled service will be refunded in full, in accordance with these terms and mandatory legal requirements. The unpaid cash balance is cancelled and will never be charged.

6.4 — Weather and sea conditions

Excursions may be cancelled or modified when weather, sea conditions, safety considerations, a decision of the authorities, the partner's unavailability or other circumstances prevent the excursion from operating safely. Where operationally possible an alternative date may be offered; if it is accepted, the booking is transferred to that date at no cost and the deposit carries over.

If the excursion is cancelled and no alternative arrangement is accepted, the amount actually paid online will be refunded in accordance with the applicable terms and mandatory legal requirements. No other compensation is due on that ground unless mandatory law provides otherwise. A minor change to the order or choice of snorkelling spots required by the day's conditions is not a cancellation.

6.5 — How refunds are made

Refunds are made to the payment method used for the deposit within fourteen days of the cancellation. The time it takes to appear depends on the customer's bank.

7 — Rescheduling proposed by us

The alternative date offered under section 6.4 is never imposed: the customer may refuse it and receive the refund set out in section 6.3.

8 — Your obligations

You agree to follow the crew's safety instructions, to arrive on time at the meeting point, and to tell us before booking of anything that might affect your participation.

Trips suit beginners, but they take place in open water and a basic level of comfort in the sea is required. Minors must be accompanied by a responsible adult, who remains responsible for them throughout.

The marine park is a protected area: do not touch the coral, do not feed or chase wildlife, and leave no waste behind. We recommend sunscreen free of oxybenzone and octinoxate.

9 — Liability and insurance

We are responsible for the proper performance of the services we sell, within the limits set by applicable law. We are not liable where the fault lies with you, with an unforeseeable and unavoidable act of a third party unconnected with the service, or with force majeure. We are not responsible for loss, theft or damage to personal belongings taken on board.

We strongly recommend taking out travel insurance covering cancellation, medical expenses, assistance and repatriation. No such insurance is included in our services.

10 — Complaints and mediation

Complaints should be sent to ouiloveperhentian@gmail.com, ideally within thirty days of the trip. We reply within fifteen days. Failing an amicable solution, consumers resident in the European Union may use a consumer mediation scheme free of charge.

11 — Governing law

Mandatory consumer protection rules of your country of habitual residence apply to these terms under Regulation (EC) No 593/2008. A consumer resident in the European Union may bring proceedings before the courts of their place of residence.

12 — Personal data

How we handle your data is set out in the privacy policy below, which forms part of these terms.

Last updated: October 2026